Forum Discussion
Constantly charged for roaming without leaving the country.
My family has a cottage on the north shore of Lake Erie, approx 60 km across the USA to Dunkirk Pennsylvania. I _Constantly_ get "welcome to the USA" notices and charges of $12 per day, even thoug...
correction: "accidental roaming charges"
Dimo-X
Moderator
ModeratorHi Deejay, as NFtoBC mentioned bill changes / corrections can't be done via the forums here. You would need to call in or use the chat feature for that. Also as previously mentioned in this thread and in order to prevent any accidental roaming, you would need to set the network selection mode on your device to manual (turn off Automatic) and once the scan is complete select TELUS. Cheers!
I spent an hour on the phone with Telus to no avail, and emailed in twice before posting here. Other people should be aware that Telus will incorrectly bill you for accidental roaming. I did not leave the country, I have already turned off roaming, however, these incorrect charges should be removed regardless. I spoke with a friend who works at Rogers, and they remove them.
