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Rick81's avatar
Rick81
Coach
2 years ago
Solved

Cannot Access Play Store

I am setting up a new phone user at our house. She has a [email protected] account and all is well with email and the calendar. HOWEVER, to download Firefox browser we need access to the Google Play Stor...
  • xray's avatar
    2 years ago
    Yes, you need a Google account that was created using either a regular gmail.com address or any other email address that's not running on the Gmail platform. Telus uses the Gmail platform so if you use a telus.net email address it hands over administration of what services available to TELUS. Since maps, play store, etc is not part of what TELUS is providing it locks you out.