Forum Discussion
Account Suspended
Hello. My wife recently received her permanent residency in Canada. I thought for Christmas it would be nice to get her a new phone and a cellphone plan. I went to a Telus Connect store in ...
It took about two weeks but my wife can now use her phone. The Telus Fraud Department and their phone customer service were absolutely awful to deal with and completely incompetent. I'm now on hold with Telus to get a credit for the bill as we shouldn't have to pay for the two weeks my wife couldn't use her phone.
TELUS_Support
Official Support Team
Official Support TeamAppreciate your patience with this situation. Were you able to get through to our team for assistance?
Well I called, waited one hour and twenty minutes on hold and received a $15 bill credit for this entire situation, this was not worth my time. My experience with Telus has been awful, once my commitment is up I will be switching myself and my wife to another carrier.
- TELUS_Support
This is not the level of service we strive to provide, and we understand how disappointing this situation must be. We truly value your time, and we’re sorry we’ve fallen short in meeting your expectations. Your feedback is important, and we’ll do our best to improve your experience moving forward.
