Forum Discussion

RePhil's avatar
RePhil
Friendly Neighbour
2 months ago
Solved

5G or not

I have 3 phones on with Telus all using E-sim  card Samsung 24 Ultra, Note 22,and Note 20 they are in the same house and all phones side by side only the 24 shows 5G the other two dont have any thing...
Mobility
roaming
  • TELUS_Support's avatar
    TELUS_Support
    2 months ago

    Can you try resetting the network settings on the Note 22 and see if that gets it to connect?

RePhil's avatar
RePhil
Friendly Neighbour
2 months ago

also the 22 has preferred 5G in network settings

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    2 months ago

    It's possible the Notes drop to 4G when 'idle' to conserve power. Do they switch to 5G when you do something that uses more data?