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RePhil's avatar
RePhil
Friendly Neighbour
1 month ago
Solved

5G or not

I have 3 phones on with Telus all using E-sim  card Samsung 24 Ultra, Note 22,and Note 20 they are in the same house and all phones side by side only the 24 shows 5G the other two dont have any thing...
Mobility
roaming
  • TELUS_Support's avatar
    TELUS_Support
    1 month ago

    Can you try resetting the network settings on the Note 22 and see if that gets it to connect?

RePhil's avatar
RePhil
Friendly Neighbour
1 month ago

Yes all the same plan I will need to check on the power saving

 

  • RePhil's avatar
    RePhil
    Friendly Neighbour
    1 month ago

    So I checked and all three have power saver on so that cant be the issue since as I said mine shows 5G even with power saver on

     

     

    • FuzzyLogic's avatar
      FuzzyLogic
      Icon for Community Power User rankCommunity Power User
      1 month ago

      I believe the Samsung has a setting under power saving to disable 5G. Likely not enabled. I think the Notes will disable 5G if power saving is enabled. Easy to check.