Forum Discussion

RePhil's avatar
RePhil
Friendly Neighbour
1 month ago
Solved

5G or not

I have 3 phones on with Telus all using E-sim  card Samsung 24 Ultra, Note 22,and Note 20 they are in the same house and all phones side by side only the 24 shows 5G the other two dont have any thing...
Mobility
roaming
  • TELUS_Support's avatar
    TELUS_Support
    1 month ago

    Can you try resetting the network settings on the Note 22 and see if that gets it to connect?

FuzzyLogic's avatar
FuzzyLogic
Icon for Community Power User rankCommunity Power User
1 month ago

Do all the phones have the same plan? Do the Notes have power saving enabled as that can result in 5G not being used.