Forum Discussion
4G or NOTHING?
I live in the sticks with no other internet except my hot-spot, no low-speed data coverage and my contract says so many GB's worth of high speed data after which it's low-speed. The problem is that there is NO low-speed data service. This amounts to fraud I think. Last month I blew my limit 3 days before the end of the month and ended up with no internet! Will I have to launch a collective lawsuit to change things or just file with the Communications Commission asking to force the averaging out of usage over the previous 12 months?
3 Replies
TELUS_SupportOfficial Support Team
Hi gone - we slow down the connection to 512kbps once you reach your cap on a mobility line. This may seem that you no longer have internet but it's just not the regular speed that you are used to. We recommend perhaps going with a higher data bucket if you want to use more
512 kbps would be fine thank you but I'm getting NOTHING. You know who I am and where I live, so which antenna would that be coming from?
- TELUS_Support
We'd need to verify your account to get access to your location and find out. We'll send you a private message to discuss that further.
