Forum Discussion
Obiscott
3 years agoNeighbour
4 month Europe trip - can I use e-sim and put Telus on holiday disconnect
Hello,
I am going to be travelling/studying in Europe for 4 - 6 months and am planning to use an e-sim, likely from Vodophone.
Given that I am going to be away for so long, are there options with my Telus mobility plan that would allow me to put it on hold as I won’t be using or need any of the data OR do i need to pay my full monthly plan price AND the cost of my Vodophone plan.
Thanks!
Hello, Most telecom providers, including Telus, offer a service suspension or "vacation hold" option for situations like yours. This typically allows you to suspend your service for a nominal monthly fee and maintain your phone number and plan. However, you will need to contact Telus directly to confirm if they provide this option and the exact terms that apply. Remember to ask about any restrictions, like maximum suspension duration, to ensure it fits your travel timeline. Make sure to arrange the e-SIM with Vodafone ahead of your travel dates.
2 Replies
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- AaliyahWilliamNeighbour
Hello, Most telecom providers, including Telus, offer a service suspension or "vacation hold" option for situations like yours. This typically allows you to suspend your service for a nominal monthly fee and maintain your phone number and plan. However, you will need to contact Telus directly to confirm if they provide this option and the exact terms that apply. Remember to ask about any restrictions, like maximum suspension duration, to ensure it fits your travel timeline. Make sure to arrange the e-SIM with Vodafone ahead of your travel dates.
- dru
Community Manager
AaliyahWilliam nailed it. Here's an article about vacation suspension that might help, Obiscott.