TELUS BILLING NIGHTMARE $6000

Hello, I have been wrongfully charged a $6000 cancellation fee which has not been resolved since September.

Basically what happened was I signed up for Telus Business internet without a static ip, and a month or two later I added the subnet static IP package.

The technician came to setup the static IP, and after spending 2 days and many hours they finally got it to work. But they had to cancel and restart my service in order to do so.

So on my next bill I get a cancellation fee which is over $6000. The representative I'm working with tells me that he will get it removed and will let me know when it's done.

That was in September. Ever since then, I've been getting vague answers about how they are still waiting for the special team to remove the charge, but no results.

It's been over 2 months, 2 billing cycles, and 2 late payment fees have accumulated on my account. I've tried escalating but there's no real process, and the escalation link just opens up a chatbox where they don't even help with business internet anyways.

This has been a very inconvenient and long, dragged out process.

Please get this dealt with immediately!