Request to Update Billing Email and User Access Issue

1. Changing the Billing Email Address

To change the email address that receives your invoices, you have several options:

Option A: Through My TELUS Business Portal

• Log in to your My TELUS Business account
• Go to My Profile
• Look for Change email address under your billing information
• Update to your preferred email address

Option B: Contact TELUS Business Customer Service Since billing email changes can be sensitive, you may need to contact TELUS directly:

• Small Business: Use live chat, email, or phone through the TELUS Business Support contact page
• Commercial Business: Contact through the Commercial Business support page

2. Viewing and Managing All Users in Your Account

For the user management issue you're experiencing:

Access User Management:

• Log in to your My TELUS Business account
• Navigate to My Profile
• Look for Manage account users link on the My Profile page
• This should show you all existing users, pending requests, and allow you to set up or decline access

If You Can't See All Users Despite Administrator Access: This could be due to several reasons:

1. Permission levels: Even with "administrator" access, there may be different tiers of admin permissions
2. Account structure: Some business accounts have multiple sub-accounts or divisions
3. System limitations: There may be technical restrictions on the portal