No landline service or %

I had the same landline phone number for 25+ years with Telus. I switched to Rogers briefly for 18 months and now back with Telus.. on a date when I signed up for the home bundle in the Telus store I specifically ask the store manager Y. To make sure I would receive my original home phone number which I’ve had for all this time. I was told it would take 5 to 10 business days for this to occur 30 days later and repeated calls to Customer Service on tech-support and going into two Telus stores my landline does not work.