Forum Discussion

katem's avatar
katem
Neighbour
8 months ago

outside security camera

I would like to know your experiences with the outdoor security cameras. My camera only works 1/3 of the time. Sometimes when i want to look at my camera on my phone, the screen is all white, all black, flickering white and black. I want to know if other people have this issue

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Have you spoken with our SmartHome team about this? There may be an issue with the Wi-Fi connection or camera itself.

    • katem's avatar
      katem
      Neighbour
      Yes i have, this is since november and they say that they can’t see any problem on their side! It’s ok i will get them removed and get new ones from another company.