Does Telus match prices?

I spent about an hour in the phone with 4 reps, each requiring me to verify my identity as my video doorbell stopped working. The light on the doorbell was not working indicating the doorbell was burned out. The doorbell is only a couple

years old and I asked if it was covered by warranty and was told they’d send me a new doorbell for $285. The same doorbell is available on Amazon for $200. Shouldn’t Telus match prices?