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Raddmartin's avatar
Raddmartin
Neighbour
4 months ago

Cameras lose signal, poor signal strength lose camera feed.

My cameras for the last month have had a poor connection, always cut out and are not working properly. It’s is becoming a nuisance paying for equipment that isn’t working. I have worked with a tech and have not received any info on how to fix? Is there a fix?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Raddmartin - the cameras might be too far away from your router and might need a repeater depending on their location. You mentioned speaking with a tech, what was the outcome of the call?