Cancelled last month and was supposed to effective Dec 1, 2024

Hi there,

Has anyone else experienced issues with cancelling services? I’ve been trying to cancel my home security and home phone line. I called in mid-November, as there was no other option, but the representative I spoke with was not very friendly. She offered me a deal to keep the services, which I declined. She assured me that the cancellation would take effect on December 1, 2025 and that I would receive a final bill within a few days, along with instructions for returning the equipment, a postage-paid return label, and details on where to take the parcel.

Unfortunately, none of this arrived before we left for a trip. We expected it to be here when we returned in December, but nothing has come. I also emailed billing but never received a response.

It’s extremely frustrating to have another month of charges now when the services should have been cancelled, especially since our contract ended over a year ago.