Forum Discussion

Golden's avatar
Golden
Neighbour
6 years ago

Xplornet blocking Telus emails

I live in the mountains and have no other choice for internet except Xplornet. After years of frustration I finally got it figured out. Xplornet blocks my outgoing emails that have telus.net attached to them. This is their way of traffic management on their satellite, the support technicians do not know a thing about this as its done at a very high level in the company. I have had to change my email address's to gmail in order to skirt the issue.

Doe anyone else use Xplornet in conjunction with telus?

Thanks

7 Replies

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  • SmoresGuy's avatar
    SmoresGuy
    Icon for TELUS Team Member rankTELUS Team Member
    6 years ago

    Golden are you trying to send to @telus.net addresses or is it blocking your email account with TELUS?

    • Golden's avatar
      Golden
      Neighbour
      6 years ago

      blocking my outgoing mail from my telus account (outlook), I can receive emails from telus.net but not send. I can send using Gmail etc.

      • xray's avatar
        xray
        Hero
        6 years ago

        What do you mean by "blocking"?

        Do you get an error during sending or there is no error and the recipient never gets it?

  • RonAKA's avatar
    RonAKA
    Rockstar
    6 years ago

    Have you been migrated to Gmail by Telus yet? If not, having a valid Gmail address already will make it easier. Small consolation, but that is kind of the way it works. 

    • Golden's avatar
      Golden
      Neighbour
      6 years ago

      Yes I just changed all my emails to Gmail and everything works great

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