Forum Discussion
#TELUS wifi does not connect
When i try to connect to the #TELUS public wifi the sign in page does not load. It times out after I click the push notification for "Sign into Telus" and says "Webpage not available ... net::ERR_TOO_MANY_REDIRECTS"
I currently use the Brave browser but I have tried this using chrome, samsung, firefox, etc. as my default browsers and regardless of what I have I still get the too many redirects message every time I try. I have cleared caches for all browsers and that did not fix the issue.
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I am experiencing the same issue on my home internet.
All my devices will not connect. I tried putting in "connect anyways" on my mobile and it connected but nothing would load. Showing 5 bars.
I tried restarting and nothing changed.
- My issue was that all hardware seemed to be working properly, connected...etc... in fact, I had full working internet and fibe TV for about a week. But then, one day it was showing an error message saying "connected but no wifi".The fix was me calling and speaking to a live person who ran me through all power on, power off, and even reset both the square Gateway 10G box attached to my wall, as well as the cylinder Router.... nothing helped....So he put me on hold and said he'd talk to people behind the scenes.... who then advised that it was a problem with my PROFILE. They created a new profile for me and instantly everything worked again.It's been running great ever since.Hope this helps!Christine
Hi,
I am currently experiencing this issue with my home internet which I use for teleworking. It will it will let me connect it I say "use connection anyways" but it's too slow to load anything.
I tried restarting my modem.
TELUS_SupportOfficial Support Team
Let's try a few additional steps to resolve this issue:
Clear Cookies and Site Data: In addition to clearing the cache, try clearing cookies and site data for your browsers. This can sometimes resolve redirect issues.
Disable Browser Extensions: Some browser extensions can interfere with the sign-in process. Try disabling any extensions, especially ad-blockers, privacy tools, or VPNs, and then attempt to connect again.
Try Incognito Mode: Open a new incognito/private browsing window in your browser and try connecting again. This mode disables extensions and uses a fresh session.
Check Time and Date Settings: Ensure your device's date and time settings are correct. Incorrect settings can sometimes cause connectivity issues.
Forget and Reconnect to Wi-Fi Network: On your device, go to your Wi-Fi settings, forget the TELUS public Wi-Fi network, and then reconnect to it.
Use Another Device: If possible, try connecting to TELUS public Wi-Fi using a different device to see if the issue persists. This can help determine if the problem is device-specific.
Reboot Your Device: A simple restart of your device can sometimes resolve connectivity issues.
If these steps do not resolve the issue, please contact our support team for further assistance. 1-855-200-WIFI https://www.telus.com/en/internet/free-wifi-hotspots
I've done all this and it still persists. I can connect to Shaw Open, BC Ferries, airport networks and plenty of other open available networks but not the #Telus.
- TELUS_Support
If you are still having trouble connecting to a hotspot, call 1-855-200-WIFI
- I experienced the exact same symptoms just now when I was out for dinner.
This is happening on my mobile phone, not a laptop.
- A-B
Community Manager
That's understandably frustrating. I'll send you a private message to discuss further, thanks.
