Forum Discussion
#TELUS wifi does not connect
When i try to connect to the #TELUS public wifi the sign in page does not load. It times out after I click the push notification for "Sign into Telus" and says "Webpage not available ... net::ERR_TO...
TELUS_Support
Official Support Team
Official Support TeamLet's try a few additional steps to resolve this issue:
Clear Cookies and Site Data: In addition to clearing the cache, try clearing cookies and site data for your browsers. This can sometimes resolve redirect issues.
Disable Browser Extensions: Some browser extensions can interfere with the sign-in process. Try disabling any extensions, especially ad-blockers, privacy tools, or VPNs, and then attempt to connect again.
Try Incognito Mode: Open a new incognito/private browsing window in your browser and try connecting again. This mode disables extensions and uses a fresh session.
Check Time and Date Settings: Ensure your device's date and time settings are correct. Incorrect settings can sometimes cause connectivity issues.
Forget and Reconnect to Wi-Fi Network: On your device, go to your Wi-Fi settings, forget the TELUS public Wi-Fi network, and then reconnect to it.
Use Another Device: If possible, try connecting to TELUS public Wi-Fi using a different device to see if the issue persists. This can help determine if the problem is device-specific.
Reboot Your Device: A simple restart of your device can sometimes resolve connectivity issues.
If these steps do not resolve the issue, please contact our support team for further assistance. 1-855-200-WIFI https://www.telus.com/en/internet/free-wifi-hotspots
I've done all this and it still persists. I can connect to Shaw Open, BC Ferries, airport networks and plenty of other open available networks but not the #Telus.
- TELUS_Support
If you are still having trouble connecting to a hotspot, call 1-855-200-WIFI
- TELUS_Support
Did you call this number? This is specifically for TELUS WiFi.
