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Phil20's avatar
Phil20
Neighbour
3 years ago
Solved

Swapping the white Nokia ONT with a SFP ONT

Hi folks! I had a chat today with a Telus customer service agent about swapping my current Nokia ONT for the SFP ONT they are including in newer installs. I run my own Ubiquiti UDM-PRO gateway, so I do not need the T3200M Telus supplied gateway. Unfortunately, the rep didn't seem to understand what I was asking for. Is this something any of you guys have experience with? 

 

Thanks!

  • Fabylous's avatar
    Fabylous
    3 years ago

    Hi Phil20 the install cannot be done on self serve you would have to request to have it install.  (There are some costs that may be associated)   I would suggest you request to speak to a tech support as they may have better understanding of what your ask is. 

2 Replies

  • Fabylous's avatar
    Fabylous
    Neighbourhood Alum
    3 years ago

    Hi Phil20 the install cannot be done on self serve you would have to request to have it install.  (There are some costs that may be associated)   I would suggest you request to speak to a tech support as they may have better understanding of what your ask is. 

    • Phil20's avatar
      Phil20
      Neighbour
      3 years ago

      Thanks! This is helpful. I'll try to get in touch with them!

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