Forum Discussion
arcmaze
1 month agoNeighbour
Removed channels still active
I am a recent Optik convert, and made a change to my package. I changed my premium from crave to netflix.
However, a week later and regular daily box reboots, I still have the crave channels on my subscribed list and they work on the tv.
Not wanting to get something I am no longer paying for, I am very concerned about this.
My bill shows correct with no crave.
My Wife thinks I should just remove them from my favorites list and let it be, but I am worried about it being detected and billed to me as year down the road.
I have other channels I do not pay for like outtv and a&e, but chalked that up to free previews.
So should I be concerned?
3 Replies
- arcmazeNeighbour
Confirmed, nothing makes them go away.
- TELUS_Support
Official Support Team
Okay, I can have a closer look at your account to see if theres anything on my end! Look out for a message from us.
- TELUS_Support
Official Support Team
Hey arcmaze - When you do a reboot of the TV, does it still show? have you tried logging in and out?