Forum Discussion

arcmaze's avatar
arcmaze
Neighbour
1 month ago

Removed channels still active

I am a recent Optik convert, and made a change to my package. I changed my premium from crave to netflix.

However, a week later and regular daily box reboots, I still have the crave channels on my subscribed list and they work on the tv.

Not wanting to get something I am no longer paying for, I am very concerned about this.

My bill shows correct with no crave.

My Wife thinks I should just remove them from my favorites list and let it be, but I am worried about it being detected and billed to me as year down the road.

I have other channels I do not pay for like outtv and a&e, but chalked that up to free previews.

So should I be concerned?

3 Replies

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team

      Okay, I can have a closer look at your account to see if theres anything on my end! Look out for a message from us.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey arcmaze - When you do a reboot of the TV, does it still show? have you tried logging in and out?