Forum Discussion

Lucianae's avatar
Lucianae
Neighbour
2 years ago

On Demand shows not loading

When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Lucianae we recommend unplugging your box from power, rebooting your modem, waiting for that to come back online and then plugging your box back in. If that doesn't help, please send us a private message