Forum Discussion
Missing Channels
We just upgraded to the new Optik units. Many channels are missing, namely those I previously had access to in the 2 to 99 range and 2924 to 9210 range. We enjoyed some of the music channels. I talked to a Telus technician and was told that these will not be available under the new equipment. There was no mention of this in any previous communications. I don't understand how Telus can arbitrarily downgrade their service and keep charging the same amount per month.
2 Replies
TELUS_SupportOfficial Support Team
With the newer TELUS TV Boxes, channel availability can be different from the older Optik boxes. Was there a particular channel you were looking for? Can you give some examples? If it's for stingray can you try the steps 604yvr778 provided? Similar steps for stingray can be found at https://www.telus.com/en/support/article/stingray-music-app
Do you mean Stingray music channels? If so, on the Home screen scroll down to "Apps" and look for Stingray. You may have to click on the + button to have it appear on the screen. I upgraded my units last fall and didn't lose Stingray.
As for the missing channels, check your Telus account to see if the packages you are subscribed to still include the channels. If they don't, ask for a bill adjustment.
