Forum Discussion

BrunoBestetti's avatar
BrunoBestetti
Neighbour
20 days ago

High Packet loss on Telus backbone

Hello there, 

We have 2 servers in Brazil. We are having around 50% packet loss when reaching Telus backbone trying to connect to Brazil. 

When using a vpn we have no issues at all. 

Can someone escalate this? 

1 Reply

  • Kalhas's avatar
    Kalhas
    Icon for TELUS Team Member rankTELUS Team Member

    can you provide with a trace?where are you connected from what it the vpn connected to and from and what are the network routes ?