Forum Discussion

dw12345's avatar
dw12345
Neighbour
2 years ago

Channel access

We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech support. Optik support recently told us "there's nothing we can do"...leaving one with the only option to cancel? Would like to keep Telus, but it has to work...

8 Replies

  • yankalexia01's avatar
    yankalexia01
    Friendly Neighbour
    2 years ago

    Hi, I have exoeriencing the same issue over 3 months now and nobody never fixed. I never cancelled yet otherwise I have to pay the early agreement fee. 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello. Following up on this. Are you still having this issue?

  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    To log out TelusTV-21T

    Home/settings/account information/switch account

    Be sure to have your  username and password.

    Log out, turn off/unplug, turn on/[lug in and log in. 

    I swear this was previously located at General settings/accounts & sign in when I did it last.

  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    I just posted on another thread that I was logged in but had to log out and back in again for the system to know/recognise I was there as a paid subscriber. This was on laptop.

     

    But try that.Turn off all but one box.  Log out, shut down, turn on and log into ONE box. Good luck.

    Sad when tech support tells you they cannot do anymore.

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