Forum Discussion
Renewing 3 Lines . Getting Hard Time dealing with Customer Care
I have 4 business lines with Telus, and 3 of them are up for renewal. I've been in discussions with a sales rep for weeks, with multiple emails exchanged, but now they’ve gone completely unresponsive. When I reached out to customer care today, I was met with a dismissive and unhelpful response. It feels like Telus only cares about acquiring new customers while completely neglecting their existing loyal ones. This experience has been beyond frustrating and disappointing. Is this how Telus values its long-term clients?
1 Reply
TELUS_SupportOfficial Support Team
That's not cool. Sorry you were left in the lurch. We'll send you a private message to gather some account info and track down the rep. Please keep an eye out for it.
