wifi calling

5 Topics

Two factor at multiple remote properties, no cell
I have two rural properties neither of which have cell service. I have Telus-supplied copper wire landlines at both. Telus Fiber is not available at either location. I have Xplore satellite telecommunication services at each location for Internet and email. I need a single phone number for both locations that I can use for two-factor authentication. Xplore has its own VoIP phones which allow voice-based 2FA codes but not SMS. I have a basic flip phone and I purchase a yearly prepaid plan called Text and Talk 100 from Telus. In a year, I've never used up all my allotted "free" voice and text. I top up for long distance to the tune of about $35/year. It would be nice to just use wifi calling from my cheap flip phone using my existing prepaid plan. After looking into it as a possible option I found that I would need to buy a newer phone that supports VoLTE and wifi calling and probably a plan that would make my prepaid plan look cheap. What are my options to get talk and text at the two rural locations?
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coastrangepaul
4 months ago Place Mobility
78Views
0likes
4Comments
Issue with wifi calling on Motorola
Hey guys, Is anyone else keeps gettin dropped off from wifi calling with Telus. I started noticing this from today
shubh_2024
8 months ago Place Mobility
552Views
0likes
1Comment
How to diagnose bad wifi calling quality?
My house is a farraday cage, and I *have* to use wifi calling. It's not great. Sometimes I get robot-voice, underwater-voice, and really bad audio dropouts -- like I'm hearing every third word. We have have gigabit fibre, and the call quality issues occur with both a Pixel 7 and an LG G7. The only thing I can think of to do is check jitter and packet loss with a tool like PingPlotter (although I concede that this won't be conclusive; Wifi Calling probably uses UDP). Can you link me to technical information about how Wifi Calling works, and how to figure out which Telus servers are in use? Any other diagnostic suggestions would be appreciated.
dsjstc
2 years ago Place Mobility
1.5KViews
1like
1Comment
Where to complain about removal of "wifi calling priority" on Android?
My house is a Farraday cage and I need to use wifi calling when I'm inside. I've got a Pixel 7, and I've enabled wifi calling. However, if I get too near a window, the phone switches back to mobile calling, which has VERY poor quality. I want to use Android's "wifi calling priority" preference, but it seems that Telus does not permit it. Where should I direct a complaint?
dsjstc
2 years ago Place Mobility
2.5KViews
1like
4Comments
No service for a month. Telus says the problem is me.
I'm at a complete loss here. Since travelling to Vancouver and back to Toronto a month ago my service has gone down the gutter. In fact, it's as though it gets worse every day. Dropped calls, calls that don't connect, vmails received with no missed calls, people telling me my line is not in service, constant "no signal" messages. My phone worked perfectly fine before my trip. I own a dual sim Samsung Galaxy S21 Ultra (SM-9980). And while I realize Telus doesn't consider my device a "supported" device, this doesn't explain why it worked fine up until last month for the last year and a half. I've called Telus tech support 5 times in the last 6 weeks. Everyone has a different answer. And everyone has speculates differently as to what the problem is. We've tried: - Many soft resets of the phone - Wiping the network settings - Manually adding Telus' APN settings - Removing VoLTE and re-adding it - Tried a new Telus sim - Swapped sim slots (one is Telus the other is Bell) I should also mention I no longer have WiFi caing either (which worked perfectly fine before). I notice for the rare moments I can actually make a calls my data signal drops to H or H+. The final call I made I escalated and asked that they open a ticket to investigate this. Telus claims its the fact I'm using an unsupported phone. And this why VoLTE doesn't work. If my phone is unsupported then why do I have zero service problems on my Bell sim card? And why is that WiFi calling is currently enabled with my Bell sim? This tells me the problem is with Telus. The results of my "escalation" came back yesterday: "TELUS Message: We have received a ticket for your service issues but found no performance related issues on the cell tower serving your area. Your current device will not work on the TELUS VoLTE network (https://www.telus.com/volte) or TELUS WiFi-calling network (https://www.telus.com/wificalling). Thanks for being a TELUS customer. Free TELUS msg." How much longer do I have to suffer with no service? It's been a month now and no resolution in sight.
Lundon
4 years ago Place Mobility
3.1KViews
0likes
1Comment