Home services installation delay followed by lengthy hold and dropped call
There was an issue with my internet installation yesterday. Today I was told it would be delayed 5 days. When I called to see if there was a quicker fix to the problem, I spent nearly 4 hours on hold just for Telus to hang up shortly after 5pm. This has altogether been a horrible experience from start to finish and I am strongly considering switching to another company and recommending the same to every person I know. This is Telus's last chance to fix this issue before I leave for a service provider that actually cares about their customers.
Connecting to a Mobile representive is nearly impossible
Why is it so difficult connecting to a Mobile representive? I've been trying with extremely long wait times(1/30-3hrs) all hours of the day and still no luck. I need to discuss about the over charges on my mobile bill and i can never get connected to someone. This is utterly ridiculous and has been the case for a few months now. Is anyone else experiencing this?