How to Find Your Device's MAC Address
Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting. Android Devices Android Tablets: Open Settings from home screen Tap About tablet Select Status Find Wi-Fi MAC address Android Phones: Open Settings Select About phone Tap Status Locate Wi-Fi MAC address Apple Devices iPhone/iPad: Open Settings Tap Wi-Fi Tap the ⓘ when connected to your network Find "Wi-Fi Address" MacBook Pro: Open System Preferences Select Wi-Fi Tap the ⓘ when connected to your network Look for "Wi-Fi Address" Windows 11 Click your start menu Go to Settings Network & Internet Tap on your network underneath the Wi-Fi toggle Scroll down until you see Physical Address (MAC) Important Notes MAC address is 12 characters long Appears as alphanumeric code Unique for each device Required for network setup When to Contact TELUS Contact TELUS support if you: Are unable to find the MAC address Experience network connection issues Have device registration problems Need setup assistanceHow To Process A Certified Pre-Owned (CPO) Device Repair
Does your certified pre-owned (CPO) device need a repair? Here is some info to help you get that done. In-warranty CPO device - Do not take your device to the brand's store. Visit the nearest TELUS store to discuss with our team, as only TELUS locations can process your iPhone repairs if within the 1 year CPO warranty. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Expired CPO warranty or physical/water damage exists - Visit the nearest TELUS or Mobile Klinik store to speak with our team. *If the device is through Koodo or Public Mobile, please visit the nearest respective store for assistance. Version FR
Text Messaging from a Tablet - Does it cost money?
Hello, I have a Unlimited smartphone plan that is connected with a separate line for sharable data with an Android Tablet. I noticed the tablet has a text messaging app pre-installed on there. Does the sharable tablet access plan allow for unlimited text messaging, or do they charge a "pay-per-use" fee to send out texts?
