Purefiber problems
Hello, My next door neighbor (on the same lot) has pure fiber and we have been asking for 3 years for it but it still says we aren't eligible. We have called Telus numerous times, including retention, who says they will follow up and never did. Can you please look into why we still aren't eligible three years later? Thanks.
Requesting a one-time fee waiver for a declined payment
Hello everyone, I'm looking for some assistance regarding a 'dishonoured payment' fee on my last bill. There was an unexpected issue with my bank account that caused the transaction to fail, but I have already corrected it and set up a payment arrangement/paid the balance. I’ve always paid my bills on time and would like to request a one-time waiver for this fee. Could a moderator please reach out to me via DM to look into my account? Thanks in advance!