Telus IP address blocked due to AUP violation on SMTP client.
Hi, I'm trying to troubleshoot an issue where a residential family member using Telus Internet can't seem to send smtp emails through Thunderbird on a Windows PC. The user has a Shaw.ca address and can receive emails, but recently started getting the following error when sending mail: I checked the IP address and it shows on Spamhaus's PBL. The SMTP mail settings show he's using STARTLS auth with a username/password and I don't see any compromise of the PC. I suspect there's an IP in that range that was actually compromised as shows on SpamHaus: "66.222.208.0/20 is listed on the Policy Block List (PBL)" Is there a way to get Telus to get this Ip off the list, or is there a way to get a new IP address? The DHCP release on the router and shutting off for 10+ hours didn't work. Thanks.
I'm not able to access Shaw SMTP server
I switch to Telus fiber two and a half years ago, but as of about a month or two ago I'm no longer able to send emails from my Shaw account when I'm on the Telus ISP. If I hotspot my cell phone or when emailing from my cell phone it works fine. Not sure if this is a Telus issue or a Shaw one.
