Get To Know The My TELUS App
Get To Know The My TELUS App Did you know we have a highly rated app that allows you to check your bills, usage, and much more at the tip of your fingers? We know that your time matters, and the My TELUS app has got you covered! Let's take a look at everything you can do with the app. The benefits of using the My TELUS app Making changes to your plan & add-ons Viewing your bill & usage details Setting up data notifications & limits Checking/keeping track of your data usage Reduced wait times on the phone How to create & access your account 1. Download the My TELUS app on your iPhone or Android device or text “app” to 54555 to download. Alternatively, you can also access the web version here. 2. Once downloaded, you’ll have the option to sign up for My TELUS or log in (if you’ve already created an account in the past). 3. Log in and you’re ready to go! You can now make changes to your services & view your usage details. If you have any questions, reach out to us over on our Facebook account, or send a private message to our TELUS_Support handle and we'll be around to help! FR version
TELUS VOICE RECOGNITION RESPONSE SYSTEM IS INCONSISTENT
TELUS “OUGHT TO” HAVE A “PROVIDE FEEDBACK” COMMAND ON ITS VOICE RECOGNITION ASSISTANT WHENEVER I CALL TELUS. Specifically here is a major screw up: 1. When navigated to Make Bill Payment OneTime Payment by credit card, THE VOICERESPONSE ASSISTANT SPEAKS: “If you change your mind about making a payment, You Can Say CANCEL At Anytime.” Great! I learned the voice response system knows the word CANCEL. SO, ON A SEPARATE OCCASION I CALL TELUS, hear the Voice Recognition Assistant, it asks me to Tell Me what I’m calling about: i navigate a few prompts deep, but the voice response system is onto the wrong subject … SO I SAY “CANCEL”, because the VR knows “CANCEL.” BUT INSTEAD OF STARTING AGAIN AT THE TOP OF THE CALL, THE VOICE RECOGNITION ASSISTANT SAYS: YOU WANT TO DISCONNECT SERVICES? IS THAT RIGHT?? YIKES! No. I do not want to disconnect services!! I want to cancel the current topic and start again at top menu. SO IN A PANIC, I BLURT OUT “START AGAIN.” (I expecting the VR to go to top menu of call then I can navigate differently.) Ah Ha! THE VOICE RECOGNITION ASSISTANT SAYS “TO ACTIVATE SERVICES….” I AM LIKE WHAT THE HELLK?! THIS VOICE RESPONSE SYSTEM REQUIRES A MANDATORY “PROVIDE FEEDBACK TO TELUS ABOUT ERRONEOUS VOICE RECOGNITION OR MENUS NAVIGATION.” THAT’S THE WORD I WANT RECOGNIZED!! “FEEDBACK” So I say the term “Provide Feedback” NOW THE VOICE RECOGNITION SYSTEM SEIZES UPON THE TERM “FEEDBACK” YOU HAVE A PROBLEM WITH YOUR ALARM SYSTEM? IS THAT RIGHT? OMFG! THE ABOVE IS WHY I AM POSTING TODAY!!! FIX THE ABOVE. EMAIL ME OR TELEPHONE ME FOR FURTHER EPISODIC FEEDBACK REGARDING TELUS VOICE RECOGNITION ERRORS! PLUS, AT LEAST ONE CONFUSING VOICE PROMPT WITHIN THE SELF SERVE BILL PAYMENT SECTION. Connect me that I further expound upon the above topics. Dec23’23
