Purolator waybill to return equipment was never sent
I need a waybill that a Telus agent promised to send by email but it never arrived. Agent romised a couple of months ago and yesterday again, when I called to inquire about the status. Worst of all: Telus already charged me for the equipment!! If any support agent is on this forum, please help! Carol
Where's my final Bill?
I cancelled Telus last month and was told I that I would pay for my current bill in full then the next bill with auto generate at your usual time. Well it's past my usual bill time and nothing as generate. Also, I got equipment return email from Purolater. I shouldn't have gotten that as I live in a Telus Quick Connect Building and the Telus modem/router combination (I only had internet) says 'DO NOT REMOVE'. I don't know if because if that the bill didn't auto generate because it was expecting the equipment. I will say this though. Telus cancellation experience is just as bad as being a Telus customer. When I cancelled Shaw in the past within 24 hours I had my final bill stating which equipment I needed to return (their serial numbers), the total bill if I didn't return the equipment and if I did. Everything was upfront to me. The fact I don't have that a month later and let alone a single email from telus detailing anything about my cancellation except for a email from Purolater is a joke.
Renewed my contract, was sent another TV box, but already have two
Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any new equipment sent to me - I already have an Apple TV 4K, and there's only one TV in the house. TELUS just sent me another digital TV box. I do not need this and in fact I still have one from when I moved in that a phone agent at the time said would cost me $360 to return early. I don't need three TV boxes for a two bedroom condo with only one TV! How can I return these? Previous experiences here: https://forum.telus.com/t5/My-Home-Account/Problems-scheduling-a-move/m-p/136256#M3101