How To Track The Status of a Device Return
Did you get a phone through the TELUS Bring-It-Back program, and now you've returned the device to us? Learn how to track the status of a device return by following these easy steps: 1. Log in to the My TELUS app 2. Select the Device tab near the top of your screen. 3. Tap on Order Processing under the Return tracker heading. It's that easy! The status of the order will update throughout the return process, so keep checking back to stay on top of things. Version FR
Renewed my contract, was sent another TV box, but already have two
Two years ago when I moved I wound up with two TELUS Digital TV boxes due to an order duplication. I've recently renewed my contract because the off-contract price was going to be $220 plus tax, and thought I was very clear that I did not need any new equipment sent to me - I already have an Apple TV 4K, and there's only one TV in the house. TELUS just sent me another digital TV box. I do not need this and in fact I still have one from when I moved in that a phone agent at the time said would cost me $360 to return early. I don't need three TV boxes for a two bedroom condo with only one TV! How can I return these? Previous experiences here: https://forum.telus.com/t5/My-Home-Account/Problems-scheduling-a-move/m-p/136256#M3101
Bring It Back Shipping Label never sent
I recently upgraded my phone 1 month in advance of my 2 year contract ending (which I was fine with as I wanted to get ahead of tariff-inflated pricing). However, all the messaging says that the shipping label to return the old phone would be 1) emailed to me directly and 2) be available on My TELUS account if needed. It has been a week since my new phone arrived, and I have yet to receive a shipping label in my email, nor can I find it anywhere in the My TELUS app. If it is there, the UI/UX is awful to navigate to and should be fixed. I had to use Virtual Chat to set up a call back for me in order to speak to a person. The first person promised I would get the email within a few days, but I had to do it again to have someone actually look into why I'm not getting my label and stay on the line until I got the shipping label in my email inbox. Telus, FIX THIS! If you offer a program to have people bring back their phones to avoid charges, it has to be easy. Also, Amazon has a system where a QR and the item you purchased are all you need in order to return an item at places like Circle K. I feel like this could be a simple alt with your physical stores that are everywhere! I should be able to bring this code, bring my phone, and the store then sends back my phone. I just got my code, so I can ship it back now, but this whole process needs to be fixed. Have a button on the steps/instructions in My TELUS that allows people to request their shipping label. It shouldn't be this hard to get a person on the phone TWICE to get something that was supposed to be automated.
