Pole Removal
Hello Telus, BC Hydro recently replaced the pole that our electrical and telecommunication lines are on. They used the 'cut and kick' method which left your lines connected to the old rotting pole that was cut down and tethered to the new pole. How do I begin the process of getting Telus to move their lines over to the new pole and removing the old pole? BC Hydro has instructed me to contact you to finish the process. I reached out to your technical support team who made me an appointment with a technician. After nobody showed up for the appointment, I was told by another agent that the incorrect team was dispatched. I'm not confident your front-line call centre staff are familiar with how utility poles are replace here in Canada. I have reached out to you via private message and haven't heard back. I see from other posts you were able to help get the ball rolling. While not an emergency case, I'd like to ensure it does not fall by the wayside. Thank you in advance for your assistance!
Transfer of services to new pole required
BC Hydro replaced our joint-use pole last year, along with many others in the neighbourhood. All other locations near me have had their telus services transferred to the new poles and the old stub removed. Ours was missed/forgotten and needs removing. TELUS_Support please reach out and I will give you the address and pole number, and hopefully you can let me know if this is scheduled
Duplicate hydro pole still in place
Hello, BC Hydro moved their lines to a new pole earlier this summer and cut down the old pole, which still has Telus lines attached. As a result, there are now two poles on my boulevard and we're trying to schedule landscaping repairs. Could you please advise how to find out when Telus will transfer their lines and remove the remaining pole? Who is the appropriate contact for this? Thank you.
Old Telus pole needing removal
Hello, I have an old TELUS pole on my private property in Canim Lake. BC Hydro was here recently and confirmed that it was supposed to be removed years ago when the telephone lines were upgraded and moved over to a new Telus pole sitting right beside the old pole. The pole has no wires or equipment attached — it’s just standing there. BC Hydro advised me to contact Telus letting them know that it is their responsibility to have this removed. I’ve tried calling TELUS at 1-888-811-2323, but I only reach general support and haven’t been able to connect with the team responsible for pole removals. Can someone from TELUS please advise on the correct contact or department to arrange removal of this obsolete pole? Since Hydro confirmed it should have been removed, I assume there should be no cost to me as the property owner. Here are a few photos to help. Thank you very much for your help!
