Account and Phone Number Disabled
Hello, I initially set up my account/sim card on a pay as you go plan. My account and phone number are now inactive and I would really appreciate some help activating them again. In my account I am unable to add or view payment methods, any account details, or plans. Each tab is either blank or displays 'Sorry, you are not authorized to access this information.'. I'm very lost, I have tried for weeks to update my payment method but the website does not accept any of my bank cards or says there was an error try again later. I have tried calling but the ai cant help as the account and number are currently inactive. Any help would be greatly appreciated !TELUS Home Solutions Payment Options
Choose from multiple convenient methods to pay your TELUS Home Solutions bill. Follow these steps for your preferred payment method. Pre-Authorized Payment Setup Log in to My TELUS account Select your account (if you have multiple) Click "Set up pre-authorized payments" Complete the online form Choose your payment method: Chequing account Credit card Visa Debit MasterCard Debit Website Payment Process Access your account: Log in to My TELUS account Go to Overview or Billings tab Make your payment: Click "Make a payment" or "Pay Bill" Complete payment form Option to save credit card for future use My TELUS App Payment Download the free My TELUS app Navigate to Billing tab Choose payment option: Set up pre-authorized payments Make one-time payment Online Banking Payment Log in to your bank's platform Add TELUS Communications as payee Enter your TELUS account number Complete payment transaction Additional Payment Methods In-person banking (allow 5 business days for processing) Phone payment: Call 310-2255 Prepaid Device: Call #123 Clik2Pay via Interac eTransfer (where available) When to Contact TELUS Contact TELUS support if: Payment isn't reflected after 5 business days You have issues with pre-authorized payment setup You need to update payment information You have questions about billing options FR version
