Outbound Calling Name Display
TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature requires specific account and device settings. Requirements Your account and device must meet these conditions: Postpaid TELUS account (not prepaid) VoLTE-certified device VoLTE enabled on your device Recipient's device supports name display Activation Steps Log in to your MyTELUS account Navigate to the Add-Ons section Select "Outbound Calling Name Display" Confirm activation The feature activates immediately. Your account name will appear on the recipient's screen when their device supports caller name display. Cost Personal accounts: Free Business and Corporate accounts: $3 per month If Your Name Doesn't Appear The recipient may not see your name if: Their device doesn't support name display They use a carrier that doesn't show caller names VoLTE is disabled on your device Check your device settings to confirm VoLTE is enabled. The setting is usually found under Network Settings or Mobile Data options. When to Contact TELUS Contact TELUS support if you've activated the feature and enabled VoLTE, but your name still doesn't display after 24 hours. Technical support can verify your device certification and account configuration. Visit the TELUS support page for Outbound Calling Name Display or call customer service for activation assistance.
