Advice on how to fix Optik TV signal
My optik TV keeps pixelating or artifacting, and I am running out of ideas on what to do. I have detailed what I have done, and more details below. Attached is also a youtube link showing the glitching in effect Glitching Video: https://youtu.be/swjphcPBAhA This is our current optik tv setup: Here is a list of what we have done for troubleshooting: 1. Contacted Telus Support, who fixed "multiple errors" with the first box. The issue went away for a few days, and then returned. 2. Got the first box replaced, which now is replaced with the VIP5602W box 3. Tested 3 different HDMI cables 4. Tested different HDMI ports 5. Restarted the boxes 6. Tested different channels Furthermore, the TV itself is a smart TV, and all content on it is displayed normally. The TV is also connected to an Xbox, which displays all of its information correctly Both the TV and the Box are over wireless because we do not have an ethernet port there It will do cycles of working for a little bit (<10 minutes) and then glitching (also around 10 minutes) On some days it works normally but those are few and far between We have a second cable box in the upstairs master bedroom, and it works normally. PVR recordings look fine. Thanks.
Telus TV+ on Chromecast with Google TV not playing video
Hi, I just got Optik TV and installed the Telus TV+ App on my Chromecast with Google TV and it won't play anything. I have tried Live TV, On Demand, and from the Guide and it always loads for 1 minute and then gives me error code ERR_PLAYER_P001. Other video apps work and do not have any issues. Any idea on how you fix this? Thank you for any help.
How to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR version
