Continued failure to activate Disney+ Subscription
We got a great deal from Telus for our home service renewal - kudos to customer loyalty. However, we are over 5 weeks past renewal and over 12 hours of Tech support calls plus numerous chats and emails and being charged personally to sign up personally to Disney - and Telus still CANNOT fix the subscription issue. I just spent over 2 hours in another hold and wait call - only to have the agent put me on hold and then disconnected the call and not call back!! Horrified by Telus support. Loyalty call me back.
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn't properly load by going to the "Who is watching" screen, it loads to where it was, freezes for a while, jumps to the "Who is watching" screen and then suddenly exits the app completely. Only then can you start the app properly anew. Is there a way to fix this? It is quite annoying, since exiting from apps on firetv is usually done by the back button, but that doesn't work on Telus TV app (unless they added an exit from app popup like the Silk Browser app I suppose). This daily cycle wastes a lot of time and seems like it could be improved.
Early termination fees for services that are not available at new address
I am 10 months into my 2-year contract for Telus PureFiber 250 and Optik TV. I moved to a new apartment where Telus PureFiber is not available, otherwise I was planning to move my account to the new location. But Telus is now charging me almost $400 for the remaining 14months on my contract. I tried calling customer support and they could not do anything. I work from home and need fiber internet. I honestly cannot afford to pay this amount at the moment and I don't understand why Telus is charging me when their services are not available at the location. How is this my fault? What can I do?Disney+ Jittery/lag
Hello. I have had Optik TV for over 2 years, with Telus Pure fibre 1gig internet. I use the newer style smaller cloud based TV box, connected via wifi. In the first 2 years I had optik TV I had Disney+ and it worked fine without issue. During that time, we cancelled it to cut down on costs. I renewed for another 2 years with Telus, and part of our new plan covers the cost of Disney+. Since I have restarted my Disney+ subscription, I find it lags durning playback. It’s very jittery. I also use Netflix, Apple TV, Amazon Prime, and Crave. None of the other apps have an issue. Live TV also seems to be fine. It’s just Disney+ that has this issue. I tried to uninstall and re-install the app, but the Telus Optik box won’t allow it to be deleted completely. It allows me to uninstall updates, which I did, and then re-installed them, and still had the same issue. I’ve lowered the playback quality settings on the app, and still it jitters. I was trying to watch a movie today and it was almost unwatchable. Has anyone else had this problem specifically with Disney+ on the Telus box. Any suggestions on how to fix it?
Strange Recording Behavior
I just upgraded from my old PVR Telus box to the new Android TV box. I have had this for just over two weeks. Today when I got home from work I went into my recordings and had every eposode from this season of several shows I added. For example I had every episode from this season of Elsbeth (and several from last season) - and the dates went all the way back to to when the epsiode originally aired - it said it recorded episode 1 on October 12th - weeks and weeks before I had my digital box? I cleared out all those, and now tonight it started to record Matlock...twice...at the same time. It said one was being recorded off channel 255, and one had no channel listed. If I look at what is scheduled to be recorded I can see the same thing, but not on all my recordings, only certain ones. On Saturday it is going to record SNL twice at the same time, once it shows the channel 260, and the duplicate had no channel. Any clue why this happening, and how to fix it.
Optik tv and Boost 7
I've recently upgraded to wifi booster 7 and 3 gig internet. My wifi speeds are excellent. But now I have found that none of my Wireless optik tv boxes work. I have signal and great connection on them, the program plays for about 10 seconds and then I get the message "tv signal has been lost" I called into tech support and they tell me my optik tv wirless boxes are not compatible with wifi 7 boosters? I believe this is a bandwidth channel issue as the boxes all worked great on wifi 6 boosters. Anyone out there using wireless optik tv boxes and Boost 7? Wired PVR works perfectly Netflix, Prime video, VOD all work perfectly on wireless boxes, it's just the tv signal that is an issue for me on Boost 7 wireless connection Help!How to Return TELUS Residential Equipment
Follow these steps to return unused TELUS equipment after moving, cancelling, or upgrading services. Return Process Contact a TELUS representative to initiate the return Wait for an email from Purolator (check your spam folder) Prepare the equipment: Pack all items securely in a box Include remotes and cables Attach the shipping label: Print the postage-paid waybill from the Purolator email Securely attach it to the box Drop off the package at the nearest Purolator shipping centre If You Don't Have a Printer Follow steps 1-3 of the return process Take the unpacked box to a Purolator location Staff will print and attach the waybill for you What to Include in Your Return Main equipment (e.g., modem, TV box) All associated remotes Power cables Connection cables Important Notes Keep the tracking information for your records Ensure all items are included to avoid additional charges Return promptly to prevent late fees When to Contact TELUS Contact TELUS support if: You haven't received a Purolator email within 5 business days You're unsure which equipment needs to be returned You have questions about potential fees or charges You need alternative return options For detailed instructions and a complete list of returnable items, visit the TELUS returns page. FR version
some CTV "Free" preview TV channels
I note that Telus is currently offering several free preview channels, which include CTV Comedy and CTV Drama. Looking at the offerings on both of these channels over a three week period, I am utterly astounded. CTV Comedy is offering ONLY episodes of "The Big Bang Theory", 24/7. CTV Drama is offering ONLY episodes of "Gilmore Girls", 24/7. No other shows are on offer. Who in their right mind wants to watch 48 episodes of one show every 24 hours? Surely this cannot be a teaser to get people to subscribe to these channels? What is Telus, and CTV, even thinking? I was never a fan of Big Bang Theory, as the insidious and horrific laugh track invades every second of the show; I do not want to hear it! I will not subscribe to any of these channels. Perhaps offer them at other times of the year, when their programming is more varied. Of course, CTV is Bell, and Bell is a competitor of Telus....hmmmm.
