Question No One Seems To Have A Definitive Answer To...
I received an offer that has my interest to bring my 6 lines back to Telus. However, I have talked to half a dozen people from Telus in the past few days, most of which are in the Executive Office, that can't seem to answer my question. In January of 2023, I was roaming in the US with my main line which was using a OnePlus 8T. It wirked on Telus for 3+ years on VoLTE before it was deprovisioned for no reason. I troubleshooted everything I could with the device, including rolling back and reinstalling the device factory image. Telus just kept saying, the device was no longer compatible. I still had 2 and a half months out of the country and needed my phone to work. I bought an s23 Ultra. When I received that, I verified it was SIM unlocked and put my Telus SIM in it. Device would not roam and was not being provisiomed for VoLTE. I even went as far as to flash the W firmware (Canadian device firmware to it) and it still eould not provision. It wasn't until I got in contact with a Senior Network Engineer, Ian, that I was told my s23 Ultra would never be provisioned because I did not buy it from Telus. Literally, the only bluntly honest person I have talked to in the entire company. When I got back to Canada, I took all of my lines to Rogers! I still use my s23 Ultra along with a Pixel 9 Pro XL and a Motorola RAZR Ultra 2025, purchased in the US, which also work perfectly on Rogers, Bell, and Videotron/Freedom. I went to two different Telus store locations with all 3 devices to see if they had a text SIM I could try in my devices. I was told, they did not by both locations. The last person I spoke to was from south Asia and apparently worked in escalations, couldn't even understand the issue to attempt to provide any sort of constructive and definitive answer. All I want to know before accepting the offer to bring my lines back to Telus is... Will my s23 Ultra (918U), Pixel 9 Pro XL (GGX8B), and my Motorola RAZR Ultra 2025 (XT2551-1) all be fully provisioned for Telus VoLTE if I bring my 6 lines back to Telus?
Telus Call Phishing Scam +188881123323
I just spent an hour trying to determine whether a deal I received from a Telus number was a scam or not. The existing threads on here are unclear, inconclusive or contradictory. The info on here led me to believe it was a scam, but then after spending time calling Telus and having them check, confirmed it was in fact a legitimate call. Can we have a Telus rep confirm the info on this forum. Is “+1” at the front of the number a reliable indicator of whether it’s a legit call or not? What else can we do to protect ourselves in the case someone is spoofing the number?
