misinformation

2 Topics

Door to door rep scammed me
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Brampton, ON last night at 9pm? He was going door to door apparently and he knew I was in a rush to go somewhere but what can I do as I wanted to change services for my Internet and phone. He offered me a bundle of $134/mo for my phone for 200GB of data + 1000min of long distance call and text, and internet and as well as said that activation fees were waived for both (I haven’t seen the bill yet but let’s see). I still had credit with Rogers and he said that he would give me a credit to pay Rogers off but I am a bit skeptical. He also offered that these plans were both no contract and can cancel anytime. I see my account the day of to see that my Internet will be $110/mo with a 2yr contract and my phone to be $80/mo with 150GB and no add on whatsoever!!! This brings my total to $190 without tax yet! I messaged Telus through the app and all the representatives are saying that “they apologize for the misinformation and inconvenience” but my plans were both $190/mo on a 24mo contract. SCAM! He said that there was a recording of our conversation when he called me from his Telus iPad and he even asked to take a photo w me so that’s really awkward??? I wanted to upgrade my phone with Telus but how can I now when he offered me $45/mo on my phone bill but it’s actually $80!! Who can afford this much? Telus why?? Why do you do this to your customers!
Pockyy08
2 years ago Place Mobility
2.9KViews
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Telus customer service lying to customers
Telus has been calling me twice a day to sell the Telus mobility services, ever since I enrolled for Telus home service. Each time it is from a different number hence not possible to screen the calls. They convinced me to consider a discounted connection offer as am a Telus home service customer. Sent me SIM card and promised repeatedly that I have time to consider till the activation of the SIM card. As I will only be charged once the SIM is activated. That was not true. Then they charged me for the unactivated SIM card. I called them and they confirmed the charges are dropped. Again a lie. And now they have sent the case to action collection. Never thought I have to see this day. I would like to complain via this forum as I have been made to believe lie after lie by the on call support. I would like to claim damages and distress caused by Telus with repeated calls and lies. How do you do business if you allow your own customer service to convey lies and misinformation to your own customers? I know how, because you have the market monopoly!
planetpluto
3 days ago Place My Account
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4Comments