Telus customer service lying to customers
Telus has been calling me twice a day to sell the Telus mobility services, ever since I enrolled for Telus home service. Each time it is from a different number hence not possible to screen the calls. They convinced me to consider a discounted connection offer as am a Telus home service customer. Sent me SIM card and promised repeatedly that I have time to consider till the activation of the SIM card. As I will only be charged once the SIM is activated. That was not true. Then they charged me for the unactivated SIM card. I called them and they confirmed the charges are dropped. Again a lie. And now they have sent the case to action collection. Never thought I have to see this day. I would like to complain via this forum as I have been made to believe lie after lie by the on call support. I would like to claim damages and distress caused by Telus with repeated calls and lies. How do you do business if you allow your own customer service to convey lies and misinformation to your own customers? I know how, because you have the market monopoly!