lies

3 Topics

Renewal of 2 year agreement
My agreed price is increased by each representative when I call, which is quite annoying. I want immediate intervention by the management. Three weeks ago when I called I was quoted $85. However, on September 17th I was quoted $91.99 before taxes for the same services I had in the previous 2 years, but now I realized that they have also removed my online security package. Now they want to increase the price more if I want to keep the online security software. Who is going to listen? Please call me or email me.
neptune
3 months ago Place Home Services
103Views
0likes
1Comment
Telus' Business Strategy - Giving lies and scamming customers for profits?
Signed up for a mobility service in Dec via Telus sales rep over the phone. Received an email with a service agreement with an incorrect plan. Rep said don't worry and they'd call back in few days to make sure everything is corrected. This is when everything has gone wrong. Rep never called back on the day promised. My activated account had an extended warranty service activated for extra $15/month without my approval. Promised credits weren't applied. My bill was more than double the amount from what was said during the sign up. Called Telus to cancel. Loyalty Rep asked for a chance to fix the issue. He said he cancelled the extended warranty and immediately applied the credits he see in the notes the sales rep had left under my account. For one particular credit, he said they would need to investigate by listening to the recording of my call with the initial sales rep. He gave assurance to give a callback by a certain day and gave his name with his employee badge number. He never called back. Called Telus to cancel again. A different loyalty rep said he still sees the $15/month extended warranty active on my account. He does not see anything about the investigation mentioned by the previous rep. When asked for a shipping label for the device return, the rep said since the porting department is closed at the time of the call, he would need to give a callback next day. He then said it will take 2-3 more business days for the shipping label to arrive to my email address. In summary, the sales rep activated services without customer's approval and gave misleading information on promo/credits to get the sign up. Other reps gave conflicting information and never gave callbacks as promised. I'm left with a huge bill with none of the promised credits applied. Is giving lies and scamming customers for profits Telus' new business strategy?
nike9753
11 months ago Place My Account
942Views
0likes
1Comment
Door to Door salesman lied
Hello so be careful of a door to door salesman named Navraj. He came to my apartment and he said that he's offering home internet and I told him I'm okay because I'm getting 200mbps from teksavvy for $40 plus 2 months free and no hidden fees. So he said I can give you $50 for 250 mbps and free installation. And he also offered home and mobility services and which I said no because I'm getting $30 for 100gb data for fido. I told him why would I take $29 for only 50 gb data. I was stern with him and kept saying I don't need mobile data and just to make sure that I'm only paying $50 a month and getting a 200 bill credit so 4 months free. And that if I signed up for koodo plan, I'll get a bill credit 10$ per month bringing my total to $40 a month and can cancel the koodo mobile plan and keep the 40$ bill. I come to find out that he lied and the actual bill is $60 a month and signed up for a koodo sim card. I called telus and angel, the representative was so nice and helpful and got navraj to be on the conference call. I kept telling navraj that I can not afford it and has no need for mobile data and asked why he lied to me and which he responds that "isn't the service faster though?" I'm embarrassed to say but I was agitated and cried because I'm on the phone for 1 hour and a half and he just kept repeating the same thing. I'm a student and has no help from anyone and I've been looking for a job for almost a year. I can't pay $80 dollars extra on my rent. Please help me. There's a recording of the whole conversation.
Flida
2 years ago Place Home Services
1.3KViews
0likes
1Comment