iphone
9 TopicsSoftware Update Schedule
All dates are approximate and subject to change. Please note posted dates reflect when the update is targeted for release but can take a few weeks to roll out to all devices. Device Target Date Update Samsung A53 Oct 28 Android 16 update Samsung XCover7 Pro Oct 28 Android 16 update Samsung Galaxy Watch4 40mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 44mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 Classic 44mm Oct 28 Optimizations & Security Update Samsung Galaxy Watch4 Classic 46mm Oct 28 Optimizations & Security Update Moto RAZR+ (2024) Oct 29 Security Update Google Pixel 7 Oct 30 Optimizations & Security Update Google Pixel 7 Pro Oct 30 Optimizations & Security Update Google Pixel 7a Oct 30 Optimizations & Security Update Google Pixel 8 Oct 30 Optimizations & Security Update Google Pixel 8 Pro Oct 30 Optimizations & Security Update Google Pixel 8a Oct 30 Optimizations & Security Update Google Pixel 9 Oct 30 Optimizations & Security Update Google Pixel 9 Pro Oct 30 Optimizations & Security Update Google Pixel 9 Pro XL Oct 30 Optimizations & Security Update Google Pixel 9 Pro Fold Oct 30 Optimizations & Security Update Google Pixel 10 Oct 30 Optimizations & Security Update Google Pixel 10 Pro Oct 30 Optimizations & Security Update Google Pixel 10 Pro XL Oct 30 Optimizations & Security Update Google Pixel 10 Pro Fold Oct 30 Optimizations & Security Update Samsung A58 Oct 31 Security Update Samsung Z Flip5 Oct 31 Security Update Samsung Z Fold5 Oct 31 Security Update Samsung GS24 FE Oct 31 Security Update Samsung GS25 FE Oct 31 Security Update Samsung GS23 Oct 31 Security Update Samsung GS23+ Oct 31 Security Update Samsung GS23 Ultra Oct 31 Security Update Samsung GS24 Oct 31 Security Update Samsung GS24+ Oct 31 Security Update Samsung GS24 Ultra Oct 31 Security Update Moto Edge (2025) Nov 3 Security Update Samsung GS22 Nov 4 Optimizations & Security Update Samsung GS22+ Nov 4 Optimizations & Security Update Samsung GS22 Ultra Nov 4 Optimizations & Security Update Samsung A15 Nov 7 Security Update Samsung A16 Nov 7 Security Update Samsung A35 Nov 7 Security Update Samsung Tab A9+ Nov 7 Security Update Google Pixel 7a Nov 10 Optimizations Google Pixel 8 Nov 10 Optimizations Google Pixel 8 Pro Nov 10 Optimizations Google Pixel 8a Nov 10 Optimizations Google Pixel 9 Nov 10 Optimizations Google Pixel 9 Pro Nov 10 Optimizations Google Pixel 9 Pro XL Nov 10 Optimizations Google Pixel 9 Pro Fold Nov 10 Optimizations Google Pixel 9a Nov 10 Optimizations Google Pixel 10 Nov 10 Optimizations Google Pixel 10 Pro Nov 10 Optimizations Google Pixel 10 Pro XL Nov 10 Optimizations Google Pixel 10 Pro Fold Nov 10 Optimizations Moto Razr (2025) Nov 10 Security Update Samsung A54 Nov 11 Android 16 update Moto G 5G (2023) Nov 13 Security Update Moto G (2025) Nov 17 Security Update Moto G 5G (2024) Nov 17 Security Update Moto Edge (2022) Nov 17 Security Update Samsung GS21 FE Nov 21 Security Update Samsung GS21 FE W2 Nov 21 Security Update Samsung Z Flip7 Nov 21 Security Update Samsung Z Fold7 Nov 21 Security Update Samsung Z Flip6 Nov 21 Security Update Samsung Z Fold6 Nov 21 Security Update Samsung GS25 Nov 21 Security Update Samsung GS25+ Nov 21 Security Update Samsung GS25 Ultra Nov 21 Security Update Samsung GS25 Edge Nov 21 Security Update Samsung GS24 FE Nov 21 Security Update Samsung A14 Nov 25 Optimizations Samsung Watch8 40mm Nov 25 Optimizations Samsung Watch8 44mm Nov 25 Optimizations Samsung Watch8 Classic 46mm Nov 25 Optimizations Samsung GS24 Nov 28 Security Update Samsung GS24+ Nov 28 Security Update Samsung GS24 Ultra Nov 28 Security Update Samsung A56 Nov 28 Security Update Samsung Z Flip3 Nov 28 Security Update Samsung Z Fold3 Nov 28 Security Update Last updated: Nov 28, 2025 Check out our Software Update Life-cycle blog post for more information about the update process. Get notified first about our schedule updates by clicking on the bell icon in the upper right part of this page to "Follow" this topic.404KViews6likes0CommentsHow to Find Your Device's MAC Address
Follow these device-specific instructions to locate your MAC (Media Access Control) address for network setup and troubleshooting. Android Devices Android Tablets: Open Settings from home screen Tap About tablet Select Status Find Wi-Fi MAC address Android Phones: Open Settings Select About phone Tap Status Locate Wi-Fi MAC address Apple Devices iPhone/iPad: Open Settings Tap Wi-Fi Tap the ⓘ when connected to your network Find "Wi-Fi Address" MacBook Pro: Open System Preferences Select Wi-Fi Tap the ⓘ when connected to your network Look for "Wi-Fi Address" Windows 11 Click your start menu Go to Settings Network & Internet Tap on your network underneath the Wi-Fi toggle Scroll down until you see Physical Address (MAC) Important Notes MAC address is 12 characters long Appears as alphanumeric code Unique for each device Required for network setup When to Contact TELUS Contact TELUS support if you: Are unable to find the MAC address Experience network connection issues Have device registration problems Need setup assistance141Views0likes0CommentsProtecting Your Smartphone
Protecting Your Smartphone It's an exciting time when a new phone arrives. We want you to make sure you're doing everything possible to keep that new device running smoothly and safely. Let's look at some handy tips for keeping your new smartphone safe. Protection An important first step to consider is buying a phone case to protect your brand new smartphone. Not just an accessory, they can provide peace of mind with shock-absorbing features, waterproofing, and extra grip. Always a smart move. Purchasing an extended warranty is also a good choice, as manufacturer warranties only cover hardware failure. Device Care Complete and AppleCare+ extend the manufacturer's warranty up to 2 years and add protection against accidental damage. Water Damage The key to preventing water damage to your smartphone is to plan and always be prepared. Not keeping your phone in your back pocket will prevent it from falling in the toilet or being sat on. Storing your phone in a sealed waterproof bag or case before you head to the pool or beach will also help. If your phone does get submerged, be sure to remove the battery if you can, and place it in a bowl or bag of rice overnight to absorb as much of the moisture as possible. If that doesn't do the trick, review your warranty guidelines or take it to the nearest TELUS store for repair options. Cracked Screen Some manufacturer warranties cover cracked screens in the first 30 days. If you're past that timeframe however, and you don't have an extended warranty, you can always visit the nearest TELUS store or try Mobile Klinik to look into your options for repair/replacement. Lost or Stolen Device Some common ways to lose your smartphone include leaving it on the rooftop of your car before getting in, or leaving it in a restaurant or store, etc. Always be aware of your surroundings and keep your phone stored safely when not in use. Ensure you have a lock code to protect it if anything should occur. Always remember, you can reach out to our Support team anytime at our Facebook page or by sending a private message to our TELUS_Support handle here if you need assistance. FR version2KViews0likes0CommentsReporting Spam
Reporting Spam Here at TELUS we are constantly working to prevent spam texts and other fraudulent communications from reaching our customers. There are actions you can take as well to not only spot a spam message but to report it to our team for investigation. The main things to remember if you receive a spam text message are: Forward the spam message to the shortcode 7726 (SPAM). If you're receiving more than one, we recommend putting 7726 into your contact list so it's easily remembered. Don't respond directly to the number that sent you the spam text. This will alert the spammer that your number is genuine and active. If you're not able to view the number or if it's email spam, forward us the entire message (along with the subject header if it's an email). How To Forward a Spam Text From Your Phone To 7726 iPhone 1. Touch and hold the message 2. Select More 3. Select the message you want to forward, then select the arrow in the bottom right corner 4. Enter 7726 5. Select Send Android / Windows 1. Press the message (be careful not to activate / tap on a link) 2. Choose Forward (from the menu) 3. Forward to 7726 *Reporting spam to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging bucket iMessage Spam Reporting The key difference between an iMessage and an SMS message is the colour of the text. An iMessage text appears in a blue bubble, whereas an SMS message appears in a green bubble. If the spam text you receive appears in green, you may need to report it using the steps above. If the spam is an iMessage and comes from someone not saved in your contacts, you'll see a message stating that "the sender is not in your contact list" and you'll have the option to Report junk. Alternatively, you can send an email to [email protected] with this information: A screenshot of the message The email address or phone number that sent you the iMessage The date and time you received the spam iMessage Android Spam Reporting To report a spam message on your Android device: On your Android phone or tablet, open the Messages app Touch and hold the conversation you want to report Tap Block --> Report Spam --> OK You can also open a conversation and report it as spam. From the conversation, tap More Options --> Details --> Block & Report Spam --> OK Please note: This is for SMS/MMS spam only. If you receive email spam, it can be reported directly by forwarding it to [email protected] If you have further questions about spam messaging or any other messages you receive, don't hesitate to ask the community at our Neighbourhood Forums or reach out to us over at our Facebook page as well. FR version8.3KViews4likes2CommentsHow To Block Text Messages and Calls on an iPhone
How To Block Text Messages and Calls on an iPhone There aren't many things more annoying than unwanted texts or calls. Here are some quick guides on how to prevent them from getting through to your iPhone. How to Block Text Messages In the message conversation you want to block, tap the name or number at the very top of the conversation. Tap the 'info' button near the top right of your screen. Scroll to the bottom and select Block this Caller. How to Block Calls Tap the phone icon to go into your call history. Tap the "i" info icon on the right side of the call from the number you wish to block. Scroll to the bottom and select Block this Caller. How to Manage Blocked Numbers If you've made an error or changed your mind, here is how to unblock numbers. Note this works for unblocking numbers from both text messages and calls. Tap the Settings icon. Scroll down to and select Phone. Select Blocked Contacts. On the next screen, select Edit in the top right corner. Red minus signs will appear next to the numbers in the list. Tap the red minus sign next to the number you wish to unblock. Unblock will appear on the right, tap it to unblock the selected number. Always remember as well, TELUS has a handy (and free!) feature known as Call Control which will prevent nuisance calls from getting through to you. FR version31KViews0likes4CommentsUpgrading or Changing Your Smartphone
If you've recently upgraded or changed your smartphone, there are a number of things to be sure to do. We've got some resources below to help you with your new device. Ordering Online Most flagship devices are available for preorder the week before the official launch date. This is a great way to ensure you're getting the hottest new device from the convenience of your home. We all know though that the wait for that phone to arrive can be excruciating. To help, we recommend using our handy Online Order Tracking Tool to keep tabs on your order. We've even got info on how to use it over here! Swapping Your SIM If your previous phone used the same sized SIM as your new one, it's usually as easy as removing it and inserting the SIM into the new one. If you want to swap the SIM online, we've got a handy guide for that as well. If however, your new phone requires a different sized SIM or if you're a new TELUS client, you'll need to purchase one. We always suggest ordering one at the same time as your phone but if you forgot, you can easily order one online or pick one up at the nearest TELUS store. Transferring Content Check out our extensive guide for transferring data from your old phone to your new one. Protecting Your Device Now that your new phone is ready, let's talk about protecting it. An important first step in doing that is to consider a new phone case to protect your new smartphone. Not just an accessory, they can provide peace of mind with shock-absorbing features, waterproofing, and extra grip. Always a smart move. Purchasing an extended warranty is also a good choice, as manufacturer warranties only cover hardware failure. Device Care Complete and AppleCare+ extend the manufacturer's warranty up to 2 years and add protection against accidental damage. FR version12KViews0likes0CommentsTELUS Device Care Complete
Protect your Android or iPhone with lost or stolen phone coverage and protection from accidental/manufacturing defects, cracked screens, and more. You can add Device Care Complete when purchasing your new device online, by dialing *611 from your TELUS device, in-store, or through your My TELUS account within 60 days from the date of purchase. Here's what you can get for only $17/month: Coverage for lost or stolen devices with extended protection against accidental damage. Protection for up to 2 incidents of accidental damage or manufacturing defects during a continuous 12-month period. Protection from physical damage, including cracked screens, broken camera, power ports that won't charge and other valuable features such as your microphone and/or speaker malfunctioning. Protection from all liquid damage, including water or coffee. Exclusive value added benefits like free battery replacements, unlimited photo and video storage in full resolution and expert tech help for setting up your device. Get your device repaired at our exclusive repair partner, Mobile Klinik. Version FR70KViews0likes1CommentWi-Fi Assist
Wi-Fi Assist Wi-Fi Assist is a feature that optimizes the handoff between a Wi-Fi network and your carrier's cellular data network. In the past, when your device left the effective range of a Wi-Fi network, it would try to maintain connection to that network as long as it could, even when the network's signal became too weak to be effective. Then, you'd have two choices: either turn Wi-Fi off or wait until your device was completely out of range and it would switch over to the cellular data network. How does Wi-Fi Assist work? Wi-Fi Assist regularly checks your device's Wi-Fi connection to determine signal strength. If the Wi-Fi signal performance drops, Wi-Fi Assist automatically switches to a cellular data connection until the Wi-Fi signal improves. By doing so, the handoff between your Wi-Fi and cellular data connections would be automatic and smooth. How can Wi-Fi Assist impact me? As this feature may increase the amount of time spent on the cellular data network, there is potential for higher data usage, and the Wi-Fi signal may disconnect more frequently if your device's Wi-Fi connection drops below a specific strength. How to turn Wi-Fi Assist ON or OFF Wi-Fi Assist is usually turned on by default. Once enabled, it operates in the background automatically. You can turn it on or off anytime by following these steps: Apple/iOS 1. Tap Settings. 2. Tap Cellular. 3. Scroll down to find the Wi-Fi Assist toggle. 4. Tap to turn the feature ON or OFF. Android 1. Go to your Start screen and swipe up or down to open the menu. 2. Tap Settings. 3. Tap Connections. 4. Tap Wi-Fi. 5. Tap to enable Wi-Fi. 6. Choose the Options symbol and select Advanced. 7. Tap to disable Switch to mobile data. Important Notes Wi-Fi Assist does not activate for some third-party apps that might use large amounts of data. For example, apps with audio or video streaming functionality, or email apps with features such as attachment downloads. If you are data roaming outside of Canada, Wi-Fi Assist will not automatically switch to a cellular data connection. For device specific data management tips, you can also check out our articles for iOS and Android. Version FR5KViews1like0Comments