Travel Checklist For TELUS Mobility
Planning to travel soon? Don't forget to configure your TELUS mobile services to avoid service interruptions and unexpected charges. Complete these setup steps before departure. Pre-Travel Setup Enable Easy Roam Add Easy Roam to your account to use your existing plan's data, minutes, and texts while traveling. This service activates automatically when you connect to a network in supported countries. Suspend Unused Lines Request a Mobility Vacation Suspension for devices you won't bring on your trip. This temporary service pause reduces your monthly bill while maintaining your phone number and plan. Configure Billing Access Enroll in eBilling to view statements from any location with internet access Set up or update pre-authorized payments to ensure bills process on time during your absence Verify your payment method is current and has sufficient funds If You Need Last-Minute Help Contact TELUS through our Facebook or X / Twitter accounts for further assistance. Additional Resources Review our Home Services Vacation Suspension article if you also need to prepare TELUS internet, TV, or home phone services before traveling.Traveling With Easy Roam
Easy Roam lets you use your existing data and minutes in other countries. Add the feature before you travel to avoid higher roaming charges. How to Add Easy Roam Through the My TELUS app: Open the app and select "Usage" Tap "Easy Roam" Turn on the feature By text message: Text TRAVEL to 7626 Reply EASY when you receive instructions Billing and Usage Daily charges: Easy Roam bills from activation until 11:59 PM that day. Each 24-hour period counts as one day of usage. Automatic renewal: The feature renews daily while you're traveling unless you disable it. Avoid Charges When Not Using Easy Roam Turn off both settings to prevent Easy Roam from activating the next day: Disable Data Roaming in your phone settings Enable Airplane Mode Making Calls to Canada Dialing format varies by country. Visit howtocallabroad.com for specific instructions based on your location. Text messages to Canada: Use the same international dialing format required for calls. When You Return Home Easy Roam stops billing automatically when you're back in Canada. No action needed to disable the feature. When to Contact TELUS Contact TELUS before traveling if you're unsure about Easy Roam rates for your destination, need help activating the feature, or experience unexpected charges. Check your bill after returning to verify all Easy Roam charges are correct.
