extortion

2 Topics

Faulty Smoke Detector - Replacement Required - Telus won't send it to me?
Short version: smoke detector faulty > Telus won't send me new smoke detector until I sign up for new contract Hi, I am originally an ADT customer (now Telus since last night, I guess?) and my smoke alarm has been beeping and the yellow "fault" light has been flashing. I installed new batteries yesterday, but that did not solve the problem so I called Telus Technical support (twice). They also had me replace the batteries again, which I did. New batteries were used each time. They said the smoke detector was likely faulty so I requested a new one. Technical Support said they could not order the replacement smoke detector for me and therefore had to transfer me to the Loyalty Department who could help... they couldn't and then transferred me to the Customer Care team? (I don't know of that is the department's official name.) When speaking with the Care team, I was told the only way to get a new smoke detector was to sign up for a new three year contract. I said I was surprised that they could not simply send me a new smoke detector but they assured me this was the only way. Thinking about my family's safety, I said OK to the new contract under duress (strong word, I know, but not sure how else to phrase it). They said I would now have to wait two weeks for the new one to arrive! Overall, I am beside myself. I just need a replacement smoke detector, which is part of a service I am already paying for but no one can help. In short, this kinda feels like extortion (again, strong language, but not sure what else to call it). My smoke detector is faulty. I simply need a replacement. And Telus won't send me a new one unless I sign up for a new three year contract. And when I did reluctantly sign up, they said I now need to wait. I am at a loss with what to do here. Hoping someone in this community can help! Thank you all.
GE2024
2 years ago Place Security
3.9KViews
0likes
2Comments
Fiber 300
Your modems don't have their own wifi? You also conveniently have a service where I can pay an additional $10/month for more boosters.... This is straight extortion, I now have the booster sitting next to the modem which is RIDICULOUS (see picture). I only need one more booster to cover the house properly (again, only because your modems dont have wifi abilities) and after waiting 2 hours to talk to someone the guy says he can do nothing for me. Very pleased with the service once a device which provides wifi is within range, definitely not worth it if its a floor and 4 rooms away.
dfee
4 years ago Place Home Services
2.9KViews
0likes
1Comment