TELUS Device Care Complete
Protect your Android or iPhone from loss, theft, accidental damage, and manufacturing defects. Coverage costs $17 per month and must be added within 60 days of device purchase. What's Covered Loss and Theft Full device replacement if lost or stolen Accidental Damage Cracked or shattered screens Broken camera or power ports Malfunctioning microphone or speaker Liquid damage from water, coffee, or other spills Up to 2 incidents per 12-month period Manufacturing Defects Hardware failures covered under the same incident limit Additional Benefits Free battery replacements Unlimited photo and video storage at full resolution Expert tech support for device setup Repairs through Mobile Klinik How to Add Device Care Complete You have 60 days from your device purchase date to activate coverage. Option 1: During Purchase Add the plan when buying your device online or in-store. Option 2: MyTELUS Account Log in to MyTELUS Navigate to your device settings Select Device Care Complete under available add-ons Confirm enrollment Option 3: Phone Dial *611 from your TELUS device and request Device Care Complete. Option 4: TELUS Store Visit any TELUS location within the 60-day window. Cost $17 per month, billed to your TELUS account.Mobile Klinik Device Checkup Tool
Mobile Klinik Device Checkup Tool The Mobile Klinik Device Checkup app has a number of great features. Not only can you optimize and troubleshoot hardware/software issues with your Android and iOS device, you can even book repair appointments, find the nearest Mobile Klinik store, and even check out your smartphone's resale value. Here's all the info you need to get started. How to download the Mobile Klinik app 1. Ensure that you have an active cellular or Wi-Fi connection. 2. Visit the Google Play store (Android) or Apple App store (iOS) and search for 'Mobile Klinik Device Checkup'. 3. Alternatively, if you select the new Diagnostics link available in the app itself you'll either be brought directly to the Google Play store or Apple App store prompting you to install, or have the app automatically launch if it's already installed. How to run a device checkup 1. Launch the Mobile Klinik Device checkup app (once installed) by tapping the icon from your smartphone's home screen. 2. *First time users* Accept the Terms & conditions and allow data usage access to use the app. Do this by following the prompts to open Settings (you'll be brought to the Usage Data Access section), find and select the app, tap to allow usage tracking, and go back to return to the app. 3. All tests will be selected by default, though you may select/deselect which tests you wish to perform including: Battery (battery health and usage) Storage (internal/external memory usage) Connectivity (Wi-Fi, Bluetooth, SIM) Data (data usage) Device (software updates and security) 4. Click Start at the bottom of the screen. *Note: The battery drain test (unless skipped on Android) will run for approx. 30 seconds and maximize your screen brightness, flash, and vibration functions to assess battery health. 5. Results summary will be displayed and colour-coded by severity level: Device alerts and critical updates - Red or Yellow Optimization recommendations - Green 6. Select the green chevron next to a results to see specific info about the test. How to check device value and repair options Device Value Tap 'Sell Your Phone' from the app home screen. Select 'Continue'. Complete the interactive tests and questions about your smartphone. Receive the device's value *Note: New devices may not retrieve a value, and value given is an estimate and will not be confirmed until you visit the nearest Mobile Klinik store. Repair Options Tap 'Repair' from the app home screen. Select the repair journey you need: Find a store, Book an appointment, or Call for a quote. Version FRSamsung Galaxy Z Fold 4 and Asurion
This is a long one so strap in. In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the flight while I watched a movie and folded it up when the plane was landing and put the phone in my pocket) so I filed a claim through my Telus Device Care Complete which of course leads you to Asurion. Asurion only gave me the option to replace the whole phone for $610 which to me is unacceptable, I am not made of money here... the phone works fine other than the fact that it won't lay flat when opened. Upon calling Asurion they started gaslighting me into saying that this is the only option and there is no way on earth to repair or replace the hinges, so I asked them to connect me to Telus and they did, Telus found this unnacceptable and said to go find a Mobile Klinik and tell them I have a Telus Device Care plan and ask for a quote. I haven't gone to the Mobile Klinik yet sadly as I have been working 12 hour days and OT work and Telus said they were going to have to put Asurion under investigation for their complete lack of help but have not heard any word back on that yet. I know it is way later than when I originally filed the claim now but I will be getting a quote from Mobile Klinik this week for a repair cost and can hopefully update here if I remember. But all of this to say what is even the point of paying 15$ a month for device care on my bill if Telus can't even get me more help with this or get it fixed. Before they did their repairs through Asurion it was so much easier, I have only had one phone break a long time ago and it was shattered and they sent me a new replacement ASAP and I only paid $15 ...this is a minor repair...Telus...drop Asurion...they are garbage...
