Moving to a new place and no fiber available
I'm moving at the end of May and wanted to transfer my internet connection (250 Pure Fiber) to my new apartment. However, the fiber is not in the building and Telus tells me I have to pay a cancellation fee even though I don't think it's fair. In fact, I wanted to keep my subscription with Telus but it's not possible because it's not available! The agent on the phone wasn't very receptive to finding an amicable arrangement so that the subscription could be terminated free of charge. Knowing that I've always loved having Telus and that I'm disappointed to have to change internet provider. What can I do? Translated with DeepL.com (free version)
$200 cancellation fees PLUS Service charges
Wondering if anyone can help with this. I moved to Calgary Alberta in 2024 and set up internet services with Telus through my corporate rate in early November 2024. I have decided to move back to Toronto and my landlord provides internet services so I no longer need Telus services. Side note. Last year when I signed up I also bundled with my phone plan. Back in February I transferred to Roger’s and there was no cancellation fees or hassle like this. When I signed up for my services with Telus I was sold on the fact that I could cancel anytime and there would be no penalty. They kept saying that and I remember thinking that was a good thing because I wasn’t sure how long I would be in Alberta in case I decided to move back to Toronto. Today I called in to tell them I would like to cancel my services and explained my reason why. I was told that since I was cancelling 13 months early to a 24 month agreement I would have to pay $190 plus tax in cancellation fees plus my monthly bill for the next 13 months. They told me I should transfer my account to my new home or transfer it to someone else. I am so extremely disappointed in Telus and its representatives and I am so tired of feeling bullied by these big corporations that tell you one thing to get you to buy the product and then it turns out to be a complete lie. The lady I spoke with said I agreed to this when I signed up. The document they make you electronically sign in store is dozens of pages long. When they tell me cancel anytime to cancellation fees I take them at their word. I didn’t cancel my services with Telus because I wasn’t happy with the service itself. I am cancelling because I am moving away. I am being treated like a number and not a human being. What this has done for my experience is that in the future I won’t want to sign up with Telus services because I feel cheated and lied to. I feel helpless and don’t know what to do. I can’t afford to pay this money for something I’m not using anymore. can anyone help??
Low internet speed, can't fix it
I had no issues with Telus until I moved to a new apartment. The tech guy who installed my equipment told me that one of the two cables was broken and I was getting really slow speeds and he would be back to fix it in a couple of days, but he lost. I spent about 20 hours online trying to fix it. I got another appointment and the new guy said it was not fixable. I called Telus asking them to fix it or cancel my plan because the speed was incredibly slow and I work remotely, which is very important to me. They said I had to pay a year's cancellation fee up front. I honestly don't understand if Telus can't give me at least half the minimum speed they advertise that I have to pay to cancel.Moving to a new address and no fibre internet
Hi there, I need to relocate from Vancouver BC to Toronto ON due to reasons out of my control. I'm half way through a 2 year home internet contract. It was my intention to keep the the service but I'm being told that the internet service is not available in the new location. So my only option is to cancel the service which when I spoke to an agent over the phone I'm told that terminating the service would incur cancellation fees. Surely the cancellation fees would be waived if internet service wasn't available at all in the new address.
