In-building work completed 2.5 years ago, entrance cable STILL not placed.
Commercial site in Edmonton (156 St, 116 Ave). TELUS installed the in-building fibre here roughly two years ago. Riser is in, terminated to the SFP in our equipment room. The building is physically ready. What was never done is the entrance cable from the street to the building demarc. Addresses on both sides of the client (117ave and 115ave) are serviceable; 116 shows as not serviceable, which I believe is just reflecting the missing entrance facility rather than explaining it. There's a ticket from 2024. Over two years and half years on, we still can't get a status on the entrance facility as a distinct work item, or a straight answer on whether permits, pole make ready, or a design change is the actual holdup. Can a moderator get eyes on this and contact me via DM?
TELUS Business Internet — selective IPv4 destinations unreachable while others work
Seeing what looks like a selective upstream routing/blackhole issue on TELUS Business Internet in the Spruce Grove/Edmonton area tonight. The circuit is up. Static IPv4 /30; TELUS gateway is reachable with essentially no loss. However, some Internet destinations are completely unreachable while others work normally. Directly from OPNsense: 1.1.1.1, 8.8.8.8 and 9.9.9.9 all have 100% loss. Google IP 74.125.195.102 also has 100% loss and TCP/443 times out, while Google IP 142.250.69.174 has 0% loss and TCP/443 succeeds normally. Both Google IPs use the same WAN interface, default route and TELUS gateway. I also captured traffic on the physical Proxmox NIC connected to the TELUS handoff. Traffic to 74.125.195.102 physically leaves the WAN NIC toward the TELUS next-hop MAC, but nothing returns. Traffic to 142.250.69.174 leaves through the same NIC/next-hop and immediately receives ICMP replies and TCP SYN/ACKs. Local causes have been checked: OPNsense routing/default gateway is correct, CrowdSec is not blocking the affected IPs, Proxmox nftables/iptables/ebtables/tc are clear, and the physical NIC has zero RX/TX errors or discards. The issue also reproduces directly from OPNsense. DNS was collateral damage. Unbound normally forwards over DoT to Cloudflare 1.1.1.2/1.0.0.2, which also became unreachable. Disabling those forwarders and using recursive DNS restored most service, but selective IPv4 reachability remains. And just to top it off, the password I have recorded for my TELUS ONT no longer works. I tried resetting it and using the default credentials afterward, but still cannot access the ONT management interface. Anyone else on TELUS, particularly Business Internet in Alberta, seeing selective destination/prefix reachability tonight?Business Connect (multi-location) still not working 1.5 months later
I've been waiting since mid-June 2026 (about 1.5 months now) for a TELUS Business Connect Enhanced setup across two clinic locations (multi-site). Open support request ID 25444257. Background: our existing landline was bundled with internet, but due to copper retirement we had to move to Business Connect. Since making the switch: - The old landline is completely dead — no service at all - We're still being billed $20/month for it - The only reason we have phone coverage right now is that calls happen to forward to our other, already-existing Business Connect number — this was not a real setup, just a lucky workaround Timeline: - Quote approved mid-June with original rep Jerrica Mae Galvez - Jerrica has since left TELUS - New rep Kimberlyn Duron was assigned and escalated this to a Concierge Team for the multi-location setup - No update since, and I've been unable to reach anyone by phone for weeks This is now urgent — our new location opens this week and we still don't have working phone service set up for it. Could someone from the TELUS Business team or Community Power Users help me get this escalated? Happy to share account details via private message. Thank you.
This number is not assigned
Our business landline phone number with Telus can't receive or send calls. For about a week now when someone calls our number it says "This number is not assigned". I have called the support line but nobody is able to help and they just keep transferring to other departments. Any advice on what to do to get this resolved?
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, AlexanderFiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no internet, emails, business connect voip phones etc. Called telus support and they advise it is a hardware issue at their end and a tech can get to it Tuesday. Is this common and what restitution is there when I have to shut my office down for two work days to wait for a tech to fix their issue?
You wont believe how long it takes me to give someone their number back.....
I have a business mobility account. As a company perk, we pay for employees' phone plans - we do this by bringing them into our business mobility account. When an employee leaves, they need their number back to go on their new endevours. It takes me 1 hour to an hour and a half of being on hold with the BUSINESS care line. When I call the 1-866-848-3587 or *611, a robot answers me, and I tell it "I want to give consent to a transfer of ownership," then it texts me a link to do so online. Except, the link given is not suitable for my needs. I need a Consent to Transfer of Ownership for Business to Consumer line. The link provided is for Business to Business. I call again, the robot and I do loops, a dance of words, I'm frustrated. It takes ages to even be on hold to reach a person, and I need to be redirected. I'm given the wrong number, the robot asks me for a 5 digit store code I don't have. Please solve this issue or direct me somewhere I can email, or a form I can fill - anything. I've tried emailing [email protected] with no response. Please save me from having to listen to endless elevator music for the 3rd hour.
