You wont believe how long it takes me to give someone their number back.....
I have a business mobility account. As a company perk, we pay for employees' phone plans - we do this by bringing them into our business mobility account. When an employee leaves, they need their number back to go on their new endevours. It takes me 1 hour to an hour and a half of being on hold with the BUSINESS care line. When I call the 1-866-848-3587 or *611, a robot answers me, and I tell it "I want to give consent to a transfer of ownership," then it texts me a link to do so online. Except, the link given is not suitable for my needs. I need a Consent to Transfer of Ownership for Business to Consumer line. The link provided is for Business to Business. I call again, the robot and I do loops, a dance of words, I'm frustrated. It takes ages to even be on hold to reach a person, and I need to be redirected. I'm given the wrong number, the robot asks me for a 5 digit store code I don't have. Please solve this issue or direct me somewhere I can email, or a form I can fill - anything. I've tried emailing [email protected] with no response. Please save me from having to listen to endless elevator music for the 3rd hour.
