You wont believe how long it takes me to give someone their number back.....
I have a business mobility account. As a company perk, we pay for employees' phone plans - we do this by bringing them into our business mobility account. When an employee leaves, they need their number back to go on their new endevours. It takes me 1 hour to an hour and a half of being on hold with the BUSINESS care line. When I call the 1-866-848-3587 or *611, a robot answers me, and I tell it "I want to give consent to a transfer of ownership," then it texts me a link to do so online. Except, the link given is not suitable for my needs. I need a Consent to Transfer of Ownership for Business to Consumer line. The link provided is for Business to Business. I call again, the robot and I do loops, a dance of words, I'm frustrated. It takes ages to even be on hold to reach a person, and I need to be redirected. I'm given the wrong number, the robot asks me for a 5 digit store code I don't have. Please solve this issue or direct me somewhere I can email, or a form I can fill - anything. I've tried emailing [email protected] with no response. Please save me from having to listen to endless elevator music for the 3rd hour.
Need to cancel Business Internet in ON -- early lease termination!
Hello there, I signed a 3-year contract for Telus 1.5/940 fibre internet on Sep 2025 in Scarborough, Ontario M1G....and now I'm left with equipment I can't use! I had a 12-month lease on my home, but it had to be terminated early due to mold toxicity that rendered the unit uninhabitable. The landlord agreed to let me out on January 31. I can't continue Telus internet service at the address, as I've moved out; not because I wanted to, but it was unsafe to live in. My new address doesn't allow any more Telus lines to be installed. Customer service checked and confirmed as such. Telus and I are both in a catch-22. I have a modem and NAH I'm not able to use, and Telus is unable to fulfill their end of the contract due to circumstances beyond both their & my control. I repeat: Telus is NOT able to fulfill THEIR obligations to the contract. I raised a ticket with the appropriate department. On Jan 30, I had a phone call where the agent told me they'd escalate this to senior cancellations. He said I'd get a call back in 48 to 72 business hours. It's nearing 2 weeks and I've yet to hear back. My company has been a faithful Telus business customer since 2019 with 2 mobile lines that remain in good standing. In fact, last February we renewed both lines for a 2-year term. I've been happy with my business internet. If I move to another province this year, I'd bring it there in a heartbeat. It just makes no sense for Telus to charge for a service they can't provide. I am leasing the current address until the end of August 2026. I hope it won't take a CCTS complaint to get things moving, so my request is to suspend the contract until I am at an address that Telus can service, or, failing that: void the contract. My business internet is a separate account from my business mobility, as Telus has told me that they can't be combined under business. Your prompt action is much appreciated. Best, Alexander
Fiber issues and business down
We have changed a firewall and spent 2 days with Telus to get it operational. We were working than a few hours later go offline. Was told it was resolved last night. Today we are down again, no internet, emails, business connect voip phones etc. Called telus support and they advise it is a hardware issue at their end and a tech can get to it Tuesday. Is this common and what restitution is there when I have to shut my office down for two work days to wait for a tech to fix their issue?
